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Job report · Mulberry

Refrigerator warm with ice on the back of the freezer in Mulberry

Refrigerator section not cooling while the freezer stayed cold, with ice built up on the back of the freezer. Replaced the evaporator fan.

$99service call, credited to the repair
90 daysparts and labor warranty
8 to 4Monday to Friday
$125commercial service call
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$99 service call, credited to the repair. $125 for commercial units. Or call (813) 822-5910, Mon to Fri, 8 AM to 4 PM.

Work orderMay 14, 2026
Area
Mulberry
Unit
Refrigerator
Symptom
Refrigerator section not cooling while the freezer stayed cold, with ice built up on the back of the freezer
Found
The evaporator fan was not working
Outcome
Replaced the evaporator fan

Report by Sam Ralin, owner and senior technician

Ice built up on the evaporator coil and fan of a GE top freezer refrigerator
Ice on the coil from the failed evaporator fan.
Infrared thermometer reading inside a warm freezer
Checking freezer temperature before the repair.
Evaporator fan motor behind the freezer panel of a GE refrigerator
Evaporator fan motor behind the freezer panel.

In Mulberry, a refrigerator's fresh food section was warm while the freezer was still cold, and ice had built up on the back wall of the freezer.

The technician found the evaporator fan not working. That fan pulls air across the cold coil in the freezer and pushes it into the refrigerator section. With the fan stopped, the freezer stays cold near the coil but no cold air reaches the fresh food side. The evaporator fan was replaced.

A quick test you can do

Open the freezer and press the door switch with your finger. On most refrigerators you should hear the fan inside start. If it stays quiet, or you hear scraping, the fan or ice around it is the likely problem.

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